Returns and Refunds Policy

Last updated: 12 March 2024

Thank you for choosing Authentic Health. We are committed to ensuring your satisfaction with our products and services. Please read our policy carefully to understand your rights and obligations regarding returns and refunds.

1. Returns

1.1 Eligibility Criteria

To be eligible for a return, your physical item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Return Period

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange for any physical product.

1.3 Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Online or venue-based consultations or workshops

1.4 Refund Process

To initiate a return of physical goods, please contact us to receive further instructions. You will be responsible for paying your shipping costs for returning your item.

2. Refunds

2.1 Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account. Contact your credit card company or bank; it may take some time before your refund is officially posted.

2.3 Sale Items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

4. Contact Us

If you have any questions on how to return your item to us, contact us.