Terms and Conditions

1. Acceptance of Terms

By using the Authentic Health website, you agree to comply with and be bound by these Terms and Conditions.

2. Refund Policy

a. Refund Conditions:

   – Authentic Health aims to provide a satisfactory service. Refunds may be considered if clients express dissatisfaction under the following conditions:

   – Refund requests must be made within seven (7) days of the service date.

   – Refunds will not be issued for services already provided, including consultations.

   – Refund requests for workshops must be made at least 48 hours before the scheduled start time.

b. Request Process:

   – Clients seeking a refund should contact Authentic Health through the designated communication channels, clearly stating the reason for dissatisfaction.

   – The decision on a refund will be communicated within 14 days of receiving the refund request.

c. Refund Method:

   – Approved refunds will be processed using the original payment method.

   – Processing times may vary depending on the client’s financial institution.

3. User Conduct

a. Respectful Interaction:

   – Users are expected to engage respectfully and responsibly on the Authentic Health website.

   – Any form of harassment, abuse, or disruptive behaviour may result in account suspension or termination.

b. Community Guidelines:

   – Users must adhere to the community guidelines provided by Authentic Health.

   – Violation of these guidelines may result in account suspension or termination.

4. Cancellation Policy

a. Cancellation Notice:

   – Clients must provide at least 24 hours’ notice for appointment cancellations or rescheduling.

   – Clients who fail to provide the required notice may be subject to a cancellation fee.

b. Missed Appointments:

   – Clients who miss appointments without prior notice may be charged the full fee for the missed service.

   – Any exceptions to this policy will be considered on a case-by-case basis.

5. Liability Disclaimer

a. Limitation of Liability:

   – Authentic Health limits its liability for any direct, indirect, or consequential damages arising from the use of its website, services, or content.

   – This includes, but is not limited to, loss of data, revenue, or business interruption.

b. Third-Party Services:

   – Authentic Health is not responsible for the reliability or performance of any third-party services, including hosting, payment processing, and communication tools.

   – Users are encouraged to review the terms of these third-party services.

6. Modifications

Authentic Health reserves the right to update, modify, or replace any part of these Terms and Conditions at its discretion. It is the responsibility of users to check this page periodically for changes.

7. Contact Information

For any questions or concerns about these Terms and Conditions, please contact Authentic Health at [contact email/phone].

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Users agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

9. Severability

If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

10. Entire Agreement

These Terms and Conditions constitute the entire agreement between users and Authentic Health, superseding any prior agreements or understandings.

11. Waiver

The failure of Authentic Health to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights.

12. Effective Date

These Terms and Conditions are effective as of 26 February 2024 and apply to all users from this date onward.

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