PRIVACY POLICY

Last Updated: 26 February 2024

This Privacy Policy outlines how Authentic Health (“we,” “our,” or “us”) collects, uses, protects, and shares personal information obtained through our website and booking system.

1. Information We Collect

We collect the following types of personal information from users who book our services:

  • Name, Address, Email, and Phone Number: Collected for processing payments and communicating about bookings.
  • Additional Information: Any personal information provided in the notes, communication channels, or social media.

2. Purpose of Data Collection

The data we collect is used for the following purposes:

  • Payment Processing: Personal information is processed securely through Stripe for payment purposes.
  • Communication: Names and email addresses are used to communicate with users about their bookings and respond to queries.

3. Data Storage and Security

  • Storage: Data is stored securely on servers located in the UK for compliance with data protection laws.
  • Protection: We implement measures to safeguard personal information from unauthorised access.

4. Sharing of Information

We do not share user information with any third parties.

5. User Rights

Users have the right to:

  • Access: Request access to their personal information.
  • Rectification: Request correction of inaccuracies in their data.
  • Erasure: Request deletion of their personal information.

6. Cookie Usage

  • Our website uses both session and persistent cookies. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period. We use the following types of cookies:
  • Essential Cookies: These are necessary for the website’s functionality and cannot be disabled. They enable core features like security, network management, and accessibility.
  • Analytical/Performance Cookies: These cookies help us understand how you interact with our website by collecting information about your visit. We use Google Analytics for this purpose. You can find more information about Google Analytics here.
  • Marketing Cookies: These cookies are used to deliver content that is more relevant to you and your interests. We utilise Meta Pixel for Facebook and Instagram ads. You can review Meta’s privacy policy here.
  • Obtaining User Consent:
  • By using our website, you consent to the use of cookies as described in our Privacy Policy. Upon your first visit to our site, a banner will appear requesting your consent to use non-essential cookies. You can manage your cookie preferences through the cookie settings.
  • Managing Cookie Preferences:
  • You can control and manage your cookie preferences through the cookie settings accessible on our website. You may also adjust your browser settings to refuse cookies or notify you when a cookie is set. However, please note that disabling certain cookies may impact the functionality of the website.
  • Opting Out:
  • If you wish to opt-out of certain types of cookies, you can adjust your preferences through the cookie settings. Additionally, you can use the opt-out mechanisms provided by third-party services like Google Analytics and Meta Pixel.

7. Email Communication

We use Brevo for email communication. Users may receive automated emails and manual responses to queries.

8. Compliance with Data Protection Laws

We comply with the Data Protection Act (DPA), General Data Protection Regulation (GDPR), and other relevant data protection laws.

9. Acceptance of Terms

By booking our services, users accept and agree to the terms outlined in this Privacy Policy.

10. Deleting Personal Information

Users can request the deletion of their data by contacting us. We will promptly comply with such requests.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. Users are encouraged to review it periodically for changes.

12. Contact Information

For questions or concerns about this Privacy Policy, contact us at hello@authentichealth.co.uk

13. Governing Law

This Privacy Policy is governed by the laws of the United Kingdom.

14. Severability

If any provision of this Privacy Policy is deemed invalid, the remaining provisions will remain in effect.

15. Entire Agreement

This Privacy Policy constitutes the entire agreement between users and Authentic Health.

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